What We Collect and Why We Use It
We collect the information you provide when you register — your name, contact details, and account credentials. When you make a deposit through bKash, Nagad or Rocket, we record transaction references and wallet identifiers to verify your payment and match it to your account. We do
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not store your full mobile wallet PIN or password at any point. We also collect device and session data automatically — things like your browser type, IP address and how you navigate the platform — to keep your account secure and to detect unusual login attempts.
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If you reach our support team, we retain the conversation so we can follow up accurately. We use this data to operate your account, process withdrawals back to your bKash, Nagad or Rocket wallet, meet any obligations under applicable law, and maintain fair use of the
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platform. We do not sell your personal data to third parties. Data sharing, where it occurs, is limited to payment processors, identity verification services and regulatory bodies where required by the law of your eligible region. Retention periods vary by data type and local legal requirements
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— you can ask us directly about the retention period that applies to your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.